FAQ WSTOOL SENDER
The message is not sent. I see only one grey tick. Why?
Be sure you added the country code before number and also note that:
1. For Brasil you need to remove the 9 in front of the numbers. Example (5571988623719 become 557188623719)
2. All phone numbers in Argentina (country code “54”) should have a “9” between the country code and area code. The prefix “15” must be removed so the final number will have 13 digits total: +54 9 XXX XXX XXXX
3. Phone numbers in Mexico (country code “52”) need to have “1” after “+52”, even if they’re Nextel numbers.
How to fix error “Chrome binary could not be found…”
Uninstall Google Chrome and then reinstall latest version of Google Chrome. Be also sure that Chrome is installed in this folder: C:\Program Files (x86)\Google\Chrome\
I purchased a license. I have activated the program on my computer. If I change PC in the future, can I still use the same license?
The license is for 1 PC only. If you change PCs, we allow you to activate the program on the new PC using the same license. But if you make more than 2 activations (even if not simultaneous), the license is automatically disabled and you have to purchase a new license to continue using the program. We can’t reset the license.
I’m trying to activate the program but it opens a pop-up with “Invalid registration code OR license already activated on 2 PC.”. What can I do?
Pleae be sure you are entering the correct email and reg. code (remove all blank spaces). Disable also your antivirus and check again. If error persists it means that you already activated the program on 2 PC and you have to purchase a new license.
Why Google Chrome gime me error “Incorrect phone number” or “Phone number shared via url is invalid” after scan QR-code?
For incorrect phone number please wait it will skip it or ensure that the first number on your bulk is a right number. Be sure you added the country code before numbers
It’s sending each line as a separate message.. How can I send eentire message as one message with Line breaks?
From Advanced settings try to set “text inject” sending type.
I click Send button, it opens Whatsapp Web but it doesn’t start sending messages, why?
Please be sure you have last version of software, go in DOWNLOAD page to download last version
I don’t see the QR code in Google Chrome
-delete cookies in Chrome
-disable your proxy and antivirus
-In Chrome go in Settings > Advanced and disable Hardware acceleration
I have problems to import csv file with names and numbers, how can I solve it?
Be sure to import csv with the “;” separator, with names in 1st field and numbers in the 2nd field.
If you have an excel file with names and phone numbers (or only numbers) you can try to use this online tool: https://clikka.net/addprefix/
You have only copy and paste from excel and this tool can add prefix and save in csv (select semicolon as delimiter).
I receive Error “Bulk has been Stopped”… how fix it?
The cause of the problem is that the app cannot connect to chrome so please do the following:
1) Re-boot the PC
2) Right click on the icon app and select “Run as Administrator”
3) Uninstall and reinstall Google Chrome and then set Chrome as Default Browser
4) Disble any adblocker in Chrome (if you have it)
5) If the problem still exist, uninstall and reinstall Chrome
6) Be sure Chrome is installed in this folder of your PC –> C:\Program Files (x86)\Google\Chrome\
I receive Error “Invalid number or blocked Number”… how fix it?
Be sure you are adding country code before numbers. Then restart Chrome and restart the program
It gives error after installing: Problem Event Name: CLR20r3
You have to install the .NET Framework 4.6 in your PC: https://dotnet.microsoft.com/download/thank-you/net46
The customization /personalization of message doesn’t work, why?
Try to put in the message the tag [[fullname]]. Also you have to disable the “turbo mode” option.
I got the error “Phone number shared via url is invalid”
It means that the recipient’s number has no Whatsapp or it is inexistent or it has not the Country prefix ( +91 for India, +1 for USA..)
My Whatsapp number got banned, why this happened? how to avoid this?
IMPORTANT NOTE: WSTool allows you to easy communicate with recipients that expect receive your messages (Eg. clients , students , patients , etc..), and it’s NOT A SPAM TOOL. We are not responsible if you got banned.
1. We suggest to not use your main personal account (you can use a new account number)
9. Send messages only to opt-in users
In the PRO version you can import your contacts numbers from csv files and also by copying and pasting. In the PRO version you can also use the filtering options and add multiple accounts.
- WSTool and WhatBot are two complementary programs with similar but also different features.
- WhatBot is ideal for use as an auto responder.
- Whatbot can also be used to send mass messages but does not have the Multi-Account function which is present in WSTool.
- If you need to send messages only to your contacts you could use Whatbot Plus.
- But if you have to send messages even to people not saved in your address book and with whom you have never had conversations, it is advisable to use WSTool and the multi-account function to reduce the risk of bans.